I called during the Covid19 lockdown, and for free he helped me fix the machine myself! He said he was happy to come to my house but was trying to help people self-fix first to minimise visits during lockdown, and I was happy to have a go. He explained how to open the washing machine up (he checked several times I’d unplugged it first!), gave tips beforehand on how to stop it flooding my floor, and waited patiently while I followed his instructions. It turned out I was able to fix it easily myself with his help. So now I feel super proud and my bank balance is happy too! So generous to give his time like that... Hugely recommended!!